"I am so thankful for Well Pets today. We have used Well Pets in the past, but have recently been using a vet closer to our house and jobs for convenience.Our beagle was diagnosed with Lymphoma in August and this week has been really rough for him. Watching him suffer this morning was heartbreaking and I did not even go to work because I was so worried about him...but even after describing his condition (unable to walk comfortably/feet sliding because he's too weak, breathing struggles, could not use the bathroom comfortably, had to be carried up the stairs, did not have the desire to come out of his crate), our *normal/now FORMER* vet office still told us they couldn't see us until tomorrow, and would only be able to squeeze us in today"if he got any worse", and it would just be an appointment to be checked before they would even agree to euthanize, (even though they diagnosed him with cancer 3 months ago). Our dog could NOT wait another day. They also did not give us the level of empathy we deserved when we called today and never return our calls when requesting refills for his pain meds and steroids. I'm sure they were following protocol and doing what they could....but honestly just felt and sounded like they didn't care.However, when we called WELL PETS, they listened to our concerns over the phone, told us to come as soon as we needed to, made us feel comfortable bringing him in, let us come to the side door, did not make us feel awkward for crying hysterically, offered to get his paw prints for us, offered us treats to give him, did not make us feel guilty if we needed to walk out at anytime during the process, allowed us to say goodbye to him, explained things thoroughly, told us they were so sorry we had to go through this, allowed us to pay quickly beforehand so we didn't have to pay after we left, AND we were in and out within 35 minutes since it's a weekday. Well Pets made this awful process so much easier for us than we ever expected it to be. We will never go anywhere else from now on, especially for serious issues or end of life care."
Hannah H.
